FAQ

Frequently asked questions

Everything about your AI colleague, from price to privacy. Is your question not here? Contact us.

Getting started and prices

How quickly will my AI colleague be live?
Within a week. We connect your CRM, your mailbox and your website, and match the tone to your agency.
Which software does my AI colleague work with?
With Omnicasa, Zabun, Whise, Realsuite, Mason, Odoo and Salesforce. Everything your AI colleague does is recorded in your own CRM.
How is telephony charged?
A fixed price per month, from € 400, with call minutes included. We work out how much you need together in the demo.
Can I combine bundles?
Yes. You choose per bundle what your agency needs; it stays one AI colleague that does everything together.
Does my AI colleague have a name?
You choose it yourself. Clients talk to your agency’s colleague, not to a tool.

How your AI colleague works

Where can my AI colleague get to work?
In your mailbox, in the chat widget on your website, on the phone, in your CRM and in your OneDrive or Google Drive. On request also in WhatsApp, Facebook Messenger or Instagram.
Can my AI colleague book appointments in the calendar?
Yes. Together we decide when your AI colleague may book an appointment, for example only within office hours. It sees in your calendar when you are free and lets the client pick a time.
What if my AI colleague cannot answer a question?
It only uses information from your CRM, your website and the documents you provide. If it cannot answer a question properly, it asks for the client’s contact details and you get a notification. We add your answer to its knowledge, so it answers the same question itself next time.
Do we get a notification when someone talks to our AI colleague?
Yes. You get a notification and the conversation is in your CRM, together with what your AI colleague found out.
Does my AI colleague read all our e-mails?
No. We set strict rules on which e-mails it may read and answer, based on things like the subject, the sender and the content. It leaves all other e-mails alone.
Does my AI colleague speak several languages?
Yes. It answers in the client’s language: Dutch, French, English and many other languages.
How do we keep track of what our AI colleague knows?
Through the dashboard. There you see which questions come up most often and what your AI colleague did, and you adjust its knowledge without any technical skills.

Your website

Does our website need to be changed for the chat widget?
No. The chat widget is added as a separate block on your website and changes nothing else. You can even use it while a new website is being built.
Does the chat widget slow down our website?
No. The chat widget is light and loads separately from your website, so the site stays just as fast.
Can I decide how visitors are greeted?
Yes. You set how your AI colleague addresses visitors on certain pages, in your agency’s tone.

Privacy

What happens to our clients’ data?
Your AI colleague processes it on behalf of your agency and only to do its work. Your agency remains responsible for that data; how we handle it is set out in our privacy policy.