Question 1

Can the AI assistant schedule appointments in the calendar?

Accepted Answer

Yes, it can! Together we determine in which cases the AI assistant may schedule an appointment. We give the AI assistant access to your calendar and set clear rules, such as availability within office hours or other preferences.

The AI assistant sees in real-time when you are available and offers users the option to choose a time that works best for them. This makes scheduling appointments simple, efficient and fully aligned with your schedule.

Question 2

What if the AI assistant gives incorrect information?

Accepted Answer

The AI assistant only uses information that is in its knowledge base. This knowledge base is compiled from documents you provide and information available on the website. If the AI assistant cannot answer a question correctly, it asks the user to leave an email address. You will then be notified of the question and can answer it. This answer can then be added to the knowledge base, so the AI assistant can answer the same question independently in the future.

This way, the AI assistant continuously learns, while you retain control over the quality of the answers. This ensures an ever-improving user experience and reliable information.

Question 3

Can we receive a notification when someone talks to our assistant?

Accepted Answer

Absolutely!

Question 4

Can we send requests to our CRM system?

Accepted Answer

Yes, that is certainly possible! So far we work successfully with systems such as Whise, Omnicasa and Zabun. If you use a different CRM system, we can look into this together. We are confident that we can achieve this for other CRM systems as well. Our flexibility ensures we can provide a solution that fits your specific needs.

Question 5

Will the AI read our emails? Or will the AI reply to the wrong emails?

Accepted Answer

No, you need not worry about that. We can set very strict rules about which emails the AI assistant may read and process. This is done based on criteria such as the subject, sender and specific content. As a result, the AI assistant only has access to relevant emails and other emails are completely ignored. This prevents the AI from responding to the wrong emails and ensures reliable operation.

Question 6

How does my AI Assistant learn?

Accepted Answer

The AI assistant learns in two ways:

Information and instructions from your agency:
We provide the AI with specific information about your agency and how certain matters should be handled. For example: if someone shows interest in a free valuation, the AI knows that it is important for your agency to ask for contact details and the address of the property. We can also instruct the AI to ask deeper questions, such as whether the person is simply curious or is actually considering selling their property. By conducting a conversation in an approachable way, the AI gathers valuable insights to better help the user.

Continuous optimisation through interactions:
The AI also learns how to communicate better through advanced A/B testing. It analyses which questions and answers are most effective at gathering information and helping the user optimally. Based on these insights, the AI adjusts its way of questioning and interaction, making it increasingly efficient and user-friendly.

This combination of pre-set knowledge and self-learning ability ensures the AI continuously improves, providing ever-better and more effective support.

Question 7

How does an AI assistant increase my website visitors?

Accepted Answer

An AI assistant increases website visitors in various ways:

Better support and user experience:
People who come to your website and are well helped will be more likely to return. This also applies to visitors with a different mother tongue, as the AI assistant greets and helps them immediately in their own language. When visitors have a positive experience, they are more likely to choose your agency for future questions.

Referrals via email and portal sites:
The AI assistant processes enquiries via email and refers people to your website for further help. It can also personally welcome users from portal sites and assist them further, ensuring more people reach your website through these channels. Especially in the real estate sector, where many enquiries come via portal sites, this can give your website traffic and SEO a significant boost.

Promotion on social media:
By posting on social media about your AI assistant, you can arouse curiosity among potential clients. Users will want to try the assistant, which expands your digital reach and attracts more visitors to your website. Moreover, the AI assistant becomes increasingly smart and effective through interactions with users.

Question 8

On which platforms can my AI assistant be deployed?

Accepted Answer

The AI assistant is flexibly deployable and is often used on the website and in the mailbox. It can also be integrated into popular messaging and social media platforms such as WhatsApp, Facebook Messenger, Instagram and more.

If you have specific questions about other platforms on which the AI assistant can be deployed, feel free to contact us. We are happy to think along with you to implement the assistant on the right channels for your needs.

Question 9

Can the AI assistant speak multiple languages?

Accepted Answer

Yes, our AI assistant can communicate in more than 100 languages! It automatically welcomes website visitors in their mother tongue. This makes the interaction very user-friendly and leaves a positive impression. Visitors feel better helped, which increases trust in your agency and increases the chance that they will want to work with you.

Question 10

What technical knowledge is needed to manage the AI assistant?

Accepted Answer

Managing the AI assistant is easy thanks to our user-friendly dashboard. Here you can easily check which questions are asked most often and what work the AI assistant has done. If the AI assistant could not answer a question, you can update the knowledge in the dashboard, so it can answer the question perfectly next time. You do not need a technical background to get started!

Question 11

Does our website need to be modified to use the AI assistant?

Accepted Answer

No, your AI assistant is placed as a widget on your website and does not affect the further operation of the website. This means that even while building a new website you can use the AI assistant without any issues. It is completely separate from the technical setup of your website and works seamlessly in every situation.

Question 12

How do we manage updates or changes to the knowledge base?

Accepted Answer

Managing the knowledge base is done via the dashboard. Here you can easily add or update information, for example when the AI has not been able to answer a question correctly. This way the knowledge base stays current and the AI assistant becomes increasingly smarter at helping your clients.

Question 13

Can I decide how the AI greets visitors?

Accepted Answer

Yes, you can tell us how you want visitors to be addressed on specific pages. The AI assistant can also learn and experiment with different greetings. It analyses what works best and how visitors feel most addressed and helped. This ensures the interaction becomes increasingly personal and effective.

Question 14

Does adding the AI assistant affect my website performance?

Accepted Answer

No, the AI assistant works as a lightweight widget and has no impact on the speed or operation of your website. It is designed to integrate invisibly without technical adjustments to your existing site.

Frequently Asked Questions